Cancellation Policy
- The passenger may cancel the tour without special reason any time. No matter what is the reason for cancellation, Kilimajaro-Rwenzori Tours and Travel allows you to make any changes and if your completely not travelling again we refund your money in good faith accordingly.
- If you need to cancel your trip, you should call Kilimajaro-Rwenzori immediately, and then send a notification in writing by email, or contact on phone at +256702571234.
- Cancellation before and after the deposit has been made will not incur any fees except permits payment which are non refundable there and then but refunded with time.
- Incase of a permit we either postpone, they are not refunded till we either can sell the permit to another group or an individual then we refund the money.
- In case of cancellation for group or individual prior booked with Kilimanjaro Rwenzori no charges are required and here is the refund policy;
| Item paid | Refund amount |
| Trip | Refund 100% |
| Hotel | Refund 100% |
| Permit | Refund after some time |
MODE OF PAYMENT
Reservation fee
After receiving the booking[safari, permits, hotel] a deposit of 50% per person will be charged. The reservation fee must be paid in time to confirm the booking and it is refunded in case of any cancellation
Total payment
The full tour payment [another 50%] is due on the arrival before the departure to the safari
Payment methods
Payment is possible through a bank transfer[………]
PRICE
The tour price is based on the number of participants in your group and the agreed upon itinerary. Should your group decrease in size prior to your departure, Africa safari tours reserves the right to adjust the price accordingly.
Complaints
In case you have any complaint be it with our services or those of our suppliers, complaints must be reported immediately to our representative especially the person who helped you book your safari. If you are dissatisfied, a written complaint should be made not later than 20 days after completion of your safari with us to help us make investigations on the matter. Any complaints not notified in accordance with this procedure cannot be accepted.